What payment options do you accept?
We accept multiple payment options. For purchases inside Indonesia, we accept bank transfers, Qris, and credit cards. For purchases outside Indonesia, we accept Visa, and Mastercard.
How about the payment confirmation?
Payment should be made in 3 hours after checking out. We will automatically send an invoice with the details of your order via email. For bank transfer, please confirm your payment at Alda Roy’s website to validate your purchase or simply contact us through our customer care WhatsApp. If you can transfer and confirm within that time, your orders will automatically expire. You may order again, but we cannot guarantee the availability of our products.

Why should I sign up for Alda Roy’s account?
There are benefits of having an account. Customers with an account can track past orders, and access faster checkout options by storing their payment and shipping information. The best part is, that you’ll receive our promotional code and be the first to know our next launch.

How do I create an Alda Roy’s account?
To create an account:
1. Click Sign Up
2. Enter your name, and email address, then create a password
3. Click "sign up"

How to order?
To order:
1. Visit www.aldaroy.com and pick the product you like
2. Pick the size, make sure it’s correct
3. Check out from chart
4. Fill your personal information and shipment address
5. Select payment method and paid
6. Check your email for order confirmation
7. Sit back and be pretty while we process your order

When will I be charged for my order?
Orders will be processed—and you will be charged—as soon as they are received and confirmed. Once your order has been confirmed, we will send you an order confirmation email.

Can I make changes to my order once it has been placed?
We’re committed to processing orders as soon as they are received. Because of this, we are unable to honor any changes once the order has been place.

How do I use a promo code?
Enter the promo code in the Promo Code field at checkout for it to be applied to your order

How do I know what size I am?
Our shoes run true to size. Please also refer to our sizing guide. You can contact our WA customer service for further sizing questions.

How will my order be shipped?
Orders inside Indonesia will be using J&T. For international shipment use DHL.

How long will it take to receive my order?
For orders inside Indonesia we offer standard delivery. For International orders DHL might take 6–9 business days depending on country of destinations. We will provide tracking number for you to track your orders.

Where are my items shipped from?
Where are my items shipped from?

Do you ship internationally?
Yes, we are happy to provide international shipping worldwide. Shipping rates will be provided during checkout. For tax and duties please refer to DHL here. https://mydhl.express.dhl/pa/en/help-and-support/faqs/duties-and-taxes.html

When will I receive a shipping confirmation?
A shipping confirmation email will be sent as soon as your order has been packaged, labeled, and scanned by the courier.

How can I track my order?
A shipping confirmation is sent as soon as your order has been shipped. You can For international, Follow your order here. https://dhlexpress.pl/en/tracking/ . Local

What is your return policy?
Please read our Return Policy

How do I process my return?
All eligible returns will be processed manually by our WhatsApp Customer Service. Please read our Return Policy

⮚ Please note that we do not provide pick up services or covers for returns. All return will be processed manually by our team via WhatsApp. (Tolong dicatat kami tidak menyediakan jasa penjemputan atau biaya return. Proses return akan diproses secara manual oleh tim kami melalui WhatsApp).

⮚ The maximum period to return and exchange is within 10 days after the order is created. (maksimum waktu return adalah 10 hari saat order dibuat).

⮚ We accept returns if the product sent is in the wrong size and factory defect. Our box are build to protect our goods, if the box is damaged it is doing what it’s supposed to do. (Kita menerima retun salah size dan rusak. Box kami dibuat untuk melindungi sepatu, jika ada kerusakan diluar box maka ia melakukan tugasnya).

⮚ Returned merchandise must be returned in new condition. Unused, clean, and all in its original packaging with all the paper, card and dust bag inside Alda Roy’s original box. (Produk return harus dalam kondisi baru. Tidak terpakai, bersih, dan semua tertata didalam original paket termasuk kertas, plastic, dustbag dan box).

⮚ Our team will review your goods and reserves the right to refuse any returns if it does not meet the above criteria. Returns that are damaged, soiled or altered will be sent back to you with billed in destination. (Tim kami akan me-review dan berhak tidak meloloskan refund jika produk return tidak sesuai dengan kriteria; rusak, kotor, diubah, maka produk akan dikembalikan dengan ongkir dibayar di tujuan).

⮚ While we don't offer exchanges, we've made our return process simple and customer-friendly. Refund process estimated within 3-4 business days ensuring a worry-free shopping experience. We will refund you the total amount of our product price. (Meskipun kami tidak menawarkan penukaran, kami membuat proses pengembalian menjadi sederhana dan ramah pelanggan. Proses pengembalian dana diperkirakan dalam 3-4 hari kerja untuk memastikan pengalaman berbelanja tanpa rasa khawatir. Kami akan mengembalikan jumlah total harga produk kami kepada Anda).

The prices shown on our website can be adjusted in your country of origin. Prices may change based on market rate without notifications. (Harga yang ditampilkan di website kami dapat disesuaikan dengan negara asal Anda. Harga dapat berubah berdasarkan harga pasar tanpa pemberitahuan).

We have tried our best to give the most accurate colors in the computer screen. But due to different monitor display, the colors may appear different.